Privacy Policy

Welcome to GreenNest Store! At GreenNest Store (“we,” “us,” or “our”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greenplantsstore.com or make a purchase from us.

As a global provider of quality plants—from air-purifying house plants to fruit trees and flowering shrubs—we serve gardening enthusiasts across the world (excluding only a few remote areas and parts of Asia). We’ve designed this policy to reflect our commitment to transparency and security, just as we’ve carefully selected our payment options to ensure your shopping experience is both secure and convenient.

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account on our website
• Make a purchase or attempt to make a purchase
• Subscribe to our newsletter or mailing list
• Contact our customer service team
• Participate in surveys, contests, or promotions

The types of personal information we may collect include:

• Identity Data: Your first and last name
• Contact Data: Your billing and shipping addresses, email address, and telephone numbers
• Financial Data: Payment card details (which are processed directly by our secure payment providers and not stored on our servers)
• Transaction Data: Details about payments and purchases you have made
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences in receiving marketing from us

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and fulfill your orders for plants and gardening supplies
• Communicate with you about orders, products, services, and promotional offers
• Provide customer support and respond to your inquiries
• Improve our website, products, and customer experience
• Prevent fraudulent transactions and monitor against theft
• Personalize your shopping experience and provide content and offers tailored to your interests
• Comply with legal obligations and enforce our terms and conditions

3. Data Sharing and Disclosure

We may share your personal information with third parties in the following situations:

• Service Providers: We share information with companies that provide services on our behalf, such as payment processing, order fulfillment, shipping, marketing, and website hosting. These providers are only permitted to use your information to perform services for us.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may share information when we believe disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Storage and Security

Your personal information is stored on secure servers and is protected by appropriate security measures. We implement technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

All payment transactions are processed through our secure payment gateways (Visa, MasterCard, JCB, and PayPal) using SSL encryption technology. We never store your complete payment details on our servers.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we maintain high standards to protect your information.

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct or update any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain exceptions.
• Restriction: You can request that we restrict the processing of your personal information.
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
• Objection: You can object to the processing of your personal information for certain purposes.
• Marketing Preferences: You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Analyze and improve our website and services
• Personalize your experience and deliver relevant content

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you choose to disable cookies, some features of our website may not function properly.

We may also use third-party analytics services (such as Google Analytics) to help us understand how our customers use the website. You can learn more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

7. International Data Transfers

As a global business serving customers worldwide (excluding only a few remote areas and parts of Asia), we may transfer your personal information to countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information across borders, we take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable data protection laws.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

Thank you for trusting GreenNest Store with your gardening needs. We’re committed to providing not only the healthiest plants but also the most secure shopping experience possible.

Happy gardening from your friends at GreenNest Store!