Welcome to GreenNest Store’s FAQ page! We’re here to help you with any questions about our plants, delivery, payments, and more. Our goal is to make your gardening journey as smooth and enjoyable as possible. If you don’t find the answer you’re looking for, feel free to reach out to our plant-loving team at [email protected].

Product Questions

What types of plants do you offer?
We specialize in a wide variety of plants including air-purifying house plants, fruit trees (like apple, avocado, and cherry trees), flowering shrubs (such as azaleas and camellias), bamboo, and many more. Our collection is curated to bring beauty, health, and harmony to your home.
Are the plants suitable for beginners?
Yes! We offer many carefree house plants and easy-to-grow options like arborvitae trees and boxwood shrubs. Each plant comes with care instructions to help you nurture it successfully.
Do you provide care instructions with the plants?
Absolutely! Every plant is shipped with detailed care instructions, including light, water, and soil requirements, to help your new green friends thrive in their new environment.

Shipping & Delivery

Where do you ship?
We ship globally to most international locations, excluding only a few remote areas and parts of Asia. Whether you’re across the state or across the ocean, we’re committed to delivering joy right to your door.
What are your shipping options?
We offer two shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: For orders over $50, shipped via EMS within 15-25 days after dispatch.
How long does processing take?
We take 1-2 business days to carefully prepare your plants. Each plant is inspected, packaged, and given final care to ensure it arrives healthy and ready to grow.
What should I do when my plants arrive?
Unpack them immediately, water gently if the soil is dry, and place them in the appropriate light conditions as per the included instructions. Allow a few days for acclimation to their new home.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use secure encryption methods to protect your payment details. Your transactions are safe with us.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of delivery. If your plants arrive damaged or you’re not satisfied, contact us at [email protected] within 15 days of receipt.
How do I initiate a return?
Email us at [email protected] with your order details and reason for return. Our team will guide you through the process promptly.

Account & Orders

How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this to monitor your plant’s journey to your home.
Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of placement. Contact us as soon as possible at [email protected], and we’ll do our best to assist you.

Still have questions? We’re here to help! Email us at [email protected] anytime.

Happy gardening from your friends at GreenNest Store!